Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we can't. If your question is really for a bookmaker or a support charity, the sections below point you in the right direction so you don't wait on the wrong inbox.

What you can contact us about

We publish research-based guides and reviews on betting sites not on GamStop for readers in Great Britain. We're glad to hear from you about:

• Corrections: an offer, term or payment detail that looks out of date or wrong. Please tell us which page, what you saw and where you saw it.
• Unclear explanations: anything about wagering requirements, free bets, minimum qualifying odds, verification checks or withdrawal limits that didn't make sense.
• Topic suggestions: sports, bet types or payment questions you'd like us to cover.
• Editorial or business enquiries: introduce your organisation and say what you have in mind. Commercial relationships don't decide our rankings.

What we can't do

We are an independent information site, not a bookmaker. That has some practical limits:

• We can't open, close, unlock or verify your betting account.
• We can't recover deposits, release withdrawals or settle a bet dispute.
• We can't act as your go-between with an operator.
• We can't give personal financial or legal advice.

Offers change often, and the bonus figures we show come from bookmaker advertising. They aren't a promise of what you'll receive. Always read the current terms on the operator's own site before depositing.

If your issue is with a bookmaker

Start with the operator's customer support and keep a record of what you send. Useful details include your username, the date and time, the amount, transaction references and screenshots. If the first reply doesn't resolve things, look for the operator's formal complaints procedure and follow its steps in order.

Check which licence the operator holds and who is responsible for resolving disputes. Sites not on GamStop are generally licensed outside Great Britain, so the UK Gambling Commission's complaints routes and protections may not apply to them. That is worth knowing before you deposit. Our guide to non GamStop casinos covers licensing and account checks in more detail.

If you need gambling support

If gambling is causing you worry, you don't have to deal with it alone. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. You can also use GAMSTOP to self-exclude from UK-licensed sites, set deposit and loss limits, or install gambling blocking software. Please contact one of these services directly. We aren't a counselling service and can't offer one.

Gambling should never be treated as a source of income or a way out of money problems. You must be 18 or over to bet.

How to write to us

1. Use the contact details or form provided for this site, and give your message a clear subject such as "Correction" or "Suggestion".
2. Name the page and the bookmaker, if one is involved.
3. Describe what you found and, if you can, link to the source, such as the operator's terms page.
4. Leave out passwords, full card numbers and identity documents. We never need them.

What happens next

A member of the team reads each message. We don't set a guaranteed reply time, but we aim to respond to genuine questions. Where a reader flags an error, we check it against the operator's published terms and update the page if it's confirmed. Time-sensitive details are reviewed against our fact-check date, which was 1 October 2026 at the time of writing.

Thanks for helping keep the site accurate and useful.